Shipping & Delivery
Orders usually take 8-12 working days for delivery. Email will continually update you about the status of your order. European customers will have to pay all the charges for customs and duties (if imposed). Also, we do not ship to PO boxes or military bases due to size constraints and access restrictions. You can contact us whenever you have trouble or want to know more. Just email us at [email protected]
Shipment:
Delivery of the jacket will be usually in 7-9 working days from the date of your order confirmation.
If the courier is unable to locate your shipment and give you an expected delivery date, the delivery guarantee will come into effect.
Tracking Details:
- Our warehouses are located overseas.
- Express shipment DHL and FedEx are employed for shipping all orders.
- The entire shipping process is traceable; hence, the customers can get their parcels right at their doorstep at their convenience and without any hassles.
- In case you are not available to receive your shipment, you can certainly leave a note on the door directing delivery to a neighbor, who can sign for the package on your behalf.
- The express courier will leave a note with the shipment number and a contact number If no one can sign for the delivery on your behalf.
- We do not make delivery at the Post office box.
Receive:
When you first place your order, you will receive notice, acknowledging the receipt of your order thereby sending you a copy of your detailed invoice.
Your order is not registered, In case you do not receive any notice. Hence, it cannot be processed and shipped.
In Case Of Damage/Defect:
We have had a long record of 100% customer satisfaction. Delivery of defective pieces is extremely rare. But if it ever happens, you can always opt for our exchange policies. You will have 24 hours after the delivery to apply for a return/exchange. You must submit evidence of a wrong/defective order with photos. You can send it all to our email, and we will contact you shortly for further steps.
Frequently Asked Question
Yes, we deliver throughout the globe and our estimated delivery time is 8 to 12 business days.
Note: We do not ship to APO or PO boxes.
The cost of the shipping may change as per the delivery location. The actual cost of shipping is visible on our checkout page before you place the order.
Once the customer places the order we will send the tracking ID via email so that you can track your order and stay updated on the order status. Click on our tracking page and check your parcel.
After the placement of the order if there are any changes occur the customer is designated to inform within one business day. Otherwise, the change in order cannot be made after one business day.
In case, you need to return the item the individual can follow our return process. Check it out in the return policy.
How Can I contact the NYamericanjackets if I have any more questions?
You can also send us an email to [email protected].